Cancellation & Refund Policy

A FutCheck membership is a one-time pass, not a recurring subscription. Buying a pass adds a fixed number of months to your membership; nothing renews or charges you again on its own. Because there is nothing scheduled to renew, there is nothing to "cancel" in the way a subscription would be — your access simply runs for the time you paid for and then ends.

Once a pass is active, payments are non-refundable, except in the following cases:

• Payment succeeded but the pass was not applied — you were charged and your account was not upgraded.
• Duplicate charge — you were charged more than once for the same purchase.
• Wrong plan or amount — the plan or price applied at checkout did not match what you selected.

Outside of these cases — for example, if you no longer want the membership you already have active — we do not offer refunds. This mirrors our Terms & Conditions.

Email support@futcheck.com within 7 days of the charge, from the email address on your FutCheck account, with:

• The email or transaction ID the payment was made under
• The date and amount of the charge
• Which of the cases above applies, and any screenshot that shows it

We review every request by hand, and reply to confirm whether it qualifies. There is no automated refund button today — a person reads every request.

An approved refund is returned to the original payment method, through the same provider the charge was made with. We do not refund to a different account, card, or bank details than the ones the charge came from.

Once approved, refunds are issued promptly on our side; how long the money takes to show up depends on your bank or card issuer, and can take up to 5–10 business days.

Questions about this policy? Email support@futcheck.com or visit our contact page.